M98vip Terms & Conditions – Complete Platform Usage Guide

1. Introduction & Acceptance of Terms

Welcome to m98vip. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "User") and m98vip ("Company", "We", "Platform"). These Terms govern your access to and use of the m98vip website accessible at m98vip.world and all services offered through it.

By registering an account, making a deposit, playing any game or using any service on m98vip, you acknowledge that you have read, understood and agreed to be bound by all terms contained in this document, including Privacy Policy and Responsible Gaming Policy which forms an integral part of these Terms in their entirety.

If you disagree with any part of these Terms, you must stop using the m98vip platform immediately. m98vip reserves the right to update or amend these Terms at any time. Amended Terms take effect immediately upon being posted on the platform. It is your responsibility to review these Terms periodically to ensure you remain compliant with the latest version in force.

2. Eligibility & Registration Requirements

To register and use m98vip's services, you must fully satisfy all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Residing in or physically located in a jurisdiction where the use of online betting services is permitted under applicable local laws.
• Not currently on any self-exclusion list of any gambling platform or recognized gambling exclusion program.
• Having full legal capacity to enter into a binding agreement and to use online services independently.
• Register under your own name only — registration on behalf of another person or using another person's identity is strictly prohibited.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including your full name as stated on your identity card or passport, an active Malaysian phone number, a valid and accessible email address, and any additional information that may be required for identity verification (KYC) purposes in accordance with m98vip's compliance requirements.

M98vip reserves the right to verify your identity at any time and may request supporting documents such as a copy of your ID, bank statement, or proof of address. Failure to provide the required documents within the specified timeframe may result in the suspension or closure of your account, as well as the withholding of any pending withdrawals.

3. Player Account Management

Once your m98vip account is registered and verified, you are fully responsible for all activity that takes place within it. This includes all bets placed, all financial transactions carried out, and all communications made through the m98vip platform using your login credentials.

To keep your account secure, m98vip recommends the following measures:

• Use a strong, unique password combining uppercase and lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) through your account security settings.
• Never share your password or login credentials with anyone, including family members or friends.
• Log out of your account every time you finish using the platform, especially on shared devices.
• Contact m98vip support immediately if you notice any suspicious activity on your account.

M98vip will not be held liable for any losses incurred as a result of unauthorised third-party access to your account if you have failed to take reasonable security measures to protect your login credentials.

M98vip accounts that have been inactive for 12 consecutive months (no login or transactions) may be subject to a monthly administrative fee of RM5 or the available balance, whichever is lower. Players will be notified by email before any fee is charged and can reactivate their account simply by logging back in.

4. Deposits & Withdrawals

All financial transactions on m98vip are conducted in Malaysian Ringgit (MYR / RM). m98vip accepts deposits via the following local Malaysian payment methods:

Minimum and maximum deposit limits may vary depending on your chosen payment method and account verification level. The latest limit information is displayed during the deposit process on the m98vip platform.

For withdrawals, players are required to use the same method as their original deposit. m98vip reserves the right to request additional identity verification before processing a withdrawal, particularly for amounts exceeding certain limits or where unusual account activity is detected. Withdrawals are typically processed within 1 to 3 business days, depending on the amount and method selected.

*Processing times are estimates and may vary depending on system conditions and payment providers. First-time withdrawals may take longer due to KYC verification requirements.

5. Bonuses, Promotions & Loyalty Program

M98vip offers a variety of bonuses and promotions from time to time for both new and existing players. All bonuses and promotions are subject to their respective specific terms and conditions as stated on the relevant promotions page, in addition to the following general terms:

• Rollover Requirement (Turnover): All deposit bonuses must meet the specified rollover requirements before any withdrawal can be processed. Rollover requirements are typically expressed as a multiple of the bonus value — for example, 10x means a RM100 bonus must be wagered to a total value of RM1,000 before withdrawal.
• Validity Period: Bonuses have an expiry date as stated. Any unused bonuses or unfulfilled rollover requirements within that period will be automatically forfeited without compensation.
• One Bonus Per Promotion: Each player is eligible to claim any given promotion once only, unless stated otherwise. Attempting to claim the same bonus more than once — through multiple accounts or any other means — will be treated as bonus abuse.
• Bonus Abuse: m98vip uses an advanced detection system to identify bonus abuse. Any attempt to exploit or manipulate the bonus system — including bonus arbitrage across different betting markets — may result in account suspension and forfeiture of all associated winnings.

M98vip reserves the right to modify, suspend or cancel any promotion at any time without prior notice. All decisions made by m98vip regarding bonus eligibility and rollover calculations are final and binding.

6. Sports Betting Rules

The Sports Betting section of m98vip covers more than 25 international and local sports, including Malaysia Super League football, EPL, BWF World Tour badminton, cricket, Mobile Legends e-sports (MPL Malaysia), Dota 2, and more. The general Sports Betting rules at m98vip are as follows:

• Bet Confirmation: All bets are only valid once confirmed and reflected in your account's bet history. m98vip is not liable for any losses resulting from technical failures that occur during the bet placement process.
• Odds Changes: Odds may change between the time a bet is placed and the time it is confirmed. If the odds have changed prior to confirmation, you will be notified and may choose to accept the new odds or cancel the bet.
• Match Cancelled: If a match is cancelled, postponed by more than 24 hours, or not settled within the stipulated period, the relevant bets will be fully refunded to the player's account unless otherwise stated.
• Betting Limits: m98vip reserves the right to set minimum and maximum betting limits for any market at any time. Current limits are displayed within the betting interface.
• Cash Out: The Cash Out feature is subject to availability and the value offered at the relevant time. m98vip reserves the right to suspend or cancel the Cash Out feature for specific markets without prior notice.

For in-play betting, odds are updated in real time. Bets placed during technical disruptions or data transmission delays may be voided by m98vip without any liability to the player.

7. Casino Game Rules

All casino games at m98vip — including Live Casino (Baccarat, Blackjack, Roulette, Sic Bo), online slots and other table games — use a Random Number Generator (RNG) that has been independently audited and certified by an accredited body to ensure fair and random outcomes for every game.

Players acknowledge and agree that:

• All casino games involve the risk of losing money. Past winnings do not guarantee future winnings in any game.
• The Return to Player (RTP) percentage for each slots game is stated in the respective game information. RTP is a theoretical long-term value and does not guarantee winnings for any individual session.
• Any technical failure or connection disruption during a casino game that results in an indeterminate game outcome will be resolved in accordance with the relevant game provider's or new game policy.
• Winnings obtained through exploitation of software bugs, system vulnerabilities, or any other improper means will be deemed invalid and may be forfeited in full.

For Live Casino games with real dealers, the game results displayed in the video stream are final. Any disputes regarding Live Casino game outcomes must be submitted to m98vip support within 24 hours of the incident, along with relevant evidence for review.

8. Strictly Prohibited Activities

Players are strictly prohibited from engaging in any of the following activities on the m98vip platform:

• Fraud & Match Manipulation: Any attempt to cheat, manipulate, or exploit the m98vip platform, including the use of third-party software, automated bots, AI-assisted decision systems, or any technical method that confers an unfair advantage.
• Money Laundering: Using the m98vip platform for money laundering, terrorism financing, or any other unlawful financial activity.
• Identity Fraud: Registering or using an account under another person's identity without authorisation, falsifying verification documents, or providing false personal information.
• Multiple Accounts: Registering or using more than one account at m98vip, whether in your own name or someone else's, to obtain bonuses or undue advantages.
• Bonus Arbitrage: Using m98vip bonuses in a systematic manner to guarantee risk-free profits, including hedging bets across different markets solely to meet rollover requirements without genuine intent to play.
• Use of Inside Information: Using information not publicly available to gain an unfair advantage in Sports Betting or casino games.

9. Account Closure & Suspension

Voluntary closure by the player: You may close your m98vip account at any time by contacting our customer support via live chat or email at support@m98vip.world. Prior to closure, any remaining balance will be returned to you once all pending withdrawals have been processed, subject to the required verification.

Suspension or closure by m98vip: m98vip reserves the right to suspend or close any account at any time, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspected or detected fraudulent activity, money laundering, or identity fraud.
• Requests or instructions from the relevant legal authorities.
• Failure to provide the required KYC verification documents within the specified timeframe.
• Players found to not meet the age or regional eligibility requirements.

In cases of closure due to fraud or serious breach of these Terms, m98vip reserves the right to forfeit the entire account balance — including deposited funds and any pending winnings — as damages. m98vip's decision in such matters is final.

10. Limitation of Liability & Disclaimer

M98vip provides its services on an "as is" basis and makes no express or implied warranties regarding the suitability, reliability, accuracy or uninterrupted availability of the platform. Under no circumstances shall m98vip's total liability to any player exceed the amount deposited by that player in the 30 days preceding the liability claim.

M98vip shall not be liable for:

• Technical failures, internet connection disruptions, or device issues that cause interruptions during gameplay or betting.
• Indirect, consequential, or loss-of-profit damages incurred as a result of using or being unable to use the platform.
• The accuracy or completeness of any statistical information, odds or match data displayed on the platform.
• Losses resulting from unauthorised third-party access to the account due to the player's negligence in protecting their login credentials.

11. Privacy & Data Protection

M98vip takes the privacy and security of player data seriously. All personal information you provide during registration and while using our platform is collected, processed, and protected in accordance with m98vip Privacy Policy which forms part of these Terms.

In summary, m98vip:

• Using 256-bit SSL encryption to protect all communications and transactions on the platform.
• Not selling, transferring, or disclosing players' personal information to third parties without the player's consent, except where required by applicable laws or regulations.
• Retaining records of transactions and gaming activity as required for compliance and dispute resolution purposes.
• Granting players the right to access, correct, or request deletion of their personal information in accordance with applicable data protection laws.

By using the m98vip platform, you consent to the collection and processing of your personal information in accordance with the applicable Privacy Policy.

12. Responsible Gaming

M98vip is fully committed to the principles of responsible gaming. We believe that an online entertainment platform should bring enjoyment, not stress or hardship, to our players. To that end, m98vip provides a range of self-management tools that every player can access at any time:

• Daily / Weekly / Monthly Deposit Limits: Set a total deposit limit over a period of your choice. This limit takes effect immediately and can be reduced straight away, while any increase requires a 24–72 hour waiting period.
• Betting Limits: Set a maximum bet amount for each match or gaming session.
• Session Time Limits: Set a maximum time limit for each gaming session. The platform will notify you as you approach the limit and will automatically log you out once it is reached.
• Cooling-Off Period: Suspend your account for 24 hours, 7 days, or 30 days if you feel you need a short break from betting.
• Self-Exclusion: Close your account permanently or for an extended period (6 months to 5 years). Once self-exclusion is activated, it cannot be reversed during the selected period.

If you feel that gambling is beginning to affect your finances, relationships, or well-being, please seek help. m98vip encourages players who need support to reach out to relevant problem gambling assistance organisations. More details on resources available to Malaysian players can be found on the Responsible Gaming us.

13. Amendments to Terms & Conditions

M98vip reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments may be made for reasons including, but not limited to: changes in applicable laws or regulations, changes to m98vip's operational model or services, security or fraud prevention requirements, or improvements to existing terms for greater clarity and fairness.

Amended terms will be posted on this page with an updated "Last Updated" date. m98vip will endeavour to notify players of material changes via email or in-platform notifications. However, it remains the player's responsibility to review this Terms & Conditions page periodically.

Your continued use of the m98vip platform after any amendment takes effect will be deemed as your acceptance of the revised terms. If you do not agree with the changes made, you should stop using the m98vip platform and close your account.

14. Contact Us

If you have any questions, concerns or complaints regarding these Terms & Conditions or your use of the m98vip platform in general, please contact our support team, available 24 hours a day, 7 days a week in Bahasa Melayu:

• Live Chat: Available directly within the m98vip platform — click the chat icon at the bottom corner of the screen.
• Email: support@m98vip.world — General enquiries receive a response within 24 hours.

For formal complaints or disputes involving financial transactions, please contact us by email with full details including your account number, the date and time of the incident, and any relevant supporting evidence. Our team will investigate and respond within 3–5 business days.

M98vip values all player feedback, as it helps us continuously improve our platform and services for all Malaysian players.