M98vip FAQ – Complete Answers for Malaysian Players

You must be at least 18 years old to register and use the m98vip platform. This is an absolute requirement with no exceptions. m98vip performs age verification during registration via the date of birth provided, as well as through the KYC process at the time of the first withdrawal. Any account suspected or confirmed to belong to an individual under 18 years of age will be closed immediately without exception.

No. Each player is only permitted to have one active account on m98vip at any time. Holding multiple accounts is a serious violation of m98vip's Terms & Conditions — even if different details are used — and may result in the closure of all associated accounts and forfeiture of all balances. If you are experiencing issues with an existing account, please contact m98vip support via live chat for assistance before attempting to register a new account.

Yes, you can update your phone number or email address on your m98vip account. As this information is used for security verification, the change process requires identity confirmation. Log in to your account, go to Profile Settings, and follow the steps provided. You may be asked to verify your identity via an OTP sent to your old number before the new number can be registered. If you no longer have access to your old number, contact m98vip support with proof of identity for assistance.

To permanently close your m98vip account, contact our support team via live chat or email at support@m98vip.world. Ensure all balances have been withdrawn and that there are no unsettled bets before submitting your closure request. Alternatively, if the reason for closure is related to gambling control concerns, we strongly recommend using the Self-Exclusion in the Responsible Gaming section of your account — this option provides stronger protection than simply closing your account.

KYC (Know Your Customer) is an identity verification process and an industry-standard requirement. At m98vip, KYC is typically required when you make a first withdrawal or when the withdrawal amount exceeds a certain threshold. You may be asked to provide:

• A copy of your MyKad (front and back) or valid Malaysian passport
• Proof of current address (utility bill or bank statement within the last 3 months)
• A selfie holding your identification document

All submitted documents are protected with encryption and used solely for verification purposes.

The username chosen during m98vip account registration is permanent and cannot be reversed. This is a policy we enforce to maintain system integrity and prevent misuse. We therefore encourage you to choose your username carefully when registering a new account. That said, your display name in your profile can be updated at any time through your account profile settings.

Go to the Log In and click the "Forgot Password?" link below the password field. Enter the Malaysian phone number or email address registered to your m98vip account. You will receive a reset link via SMS or email within a few minutes — the link is valid for 30 minutes only. Click the link and follow the instructions to create a new strong password. If you do not receive the link within 5 minutes, check your spam folder or contact m98vip support via live chat.

The minimum deposit amount at m98vip is RM20 for most payment methods including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow. For deposits via FPX (Maybank2u, CIMB Clicks, and other banks), the minimum limit is RM30. No maximum deposit limit is set by the platform, though limits may apply based on the daily cap of your chosen payment method. All amounts are in Malaysian Ringgit (RM) only.

Most deposits into an m98vip account are processed instantly or within a few minutes. Deposits via e-wallets such as Touch 'n Go, GrabPay, or Boost are typically the fastest — funds are credited within 1 to 3 minutes once the transaction is successful. Deposits via DuitNow or FPX usually take 3 to 10 minutes depending on your bank's system. If your deposit has not appeared after 30 minutes, contact m98vip support with your transaction details and we will investigate promptly.

Don't panic — this can happen due to a temporary connection issue or system disruption. As a first step, wait at least 30 minutes as the payment processing system may require some time to complete the transaction. If funds have still not been credited to your m98vip account after 30 minutes, contact our support team via live chat with the following details: your m98vip username, payment method used, amount in RM, transaction date and time, and your transaction reference number (if available). Our team will verify the status with the payment processor and resolve the issue as quickly as possible.

Yes — m98vip provides personal deposit limit tools as part of its responsible gambling tool suite Responsible Gaming us. You can set a deposit limit daily, weekly or monthly in MYR directly from the Account Settings section. Limits take effect immediately. Decreases to your limit also take effect immediately for your protection. However, increases to your limit require a 24 to 72-hour waiting period, giving you time to reconsider before expanding them.

m98vip does not charge any processing fees for deposits made to your account. The full amount you deposit will be credited to your account balance with no deductions. That said, some payment providers or banks may apply their own fees or service charges depending on their individual terms of service. We recommend checking your e-wallet or online banking terms for details on any charges that may be applied on their end.

No. m98vip is a platform that operates entirely in Malaysian Ringgit (RM) only. All deposits, account balances, bets, winnings, and withdrawals are in RM. All accepted payment methods are local Malaysian options such as Touch 'n Go, GrabPay, DuitNow, and FPX. This ensures that Malaysian players never have to deal with foreign currency exchange or conversion fees.

Withdrawal processing times at m98vip vary depending on the method chosen. Withdrawals to e-wallet (Touch 'n Go, GrabPay, Boost) are typically processed within 5 to 30 minutes. Withdrawals to bank account via DuitNow or bank transfer typically takes 1 to 3 hours on business days. Withdrawals made at night or over the weekend may take slightly longer depending on the operating hours of the relevant bank. Completing your KYC can significantly speed up your withdrawal processing time.

The minimum withdrawal amount at m98vip is RM50 for all available withdrawal methods. The maximum daily withdrawal limit is RM50,000 for standard players, with higher limits available for VIP players depending on their tier. If you need to withdraw above the daily limit, contact m98vip support for assistance. All withdrawals are in Malaysian Ringgit (MYR) and processed to your local Malaysian payment method.

There are several common reasons why a withdrawal request may be rejected or delayed:

• KYC incomplete: Identity verification is required before your first withdrawal.
• Bonus rollover requirement not yet met: If you have received a bonus, the rollover requirement must be met before withdrawing.
• Incorrect security PIN: Make sure you enter the correct 6-digit PIN.
• Insufficient balance: Withdrawal amount exceeds the withdrawable balance in the account.
• Incorrect bank account details: Double-check the destination account number or e-wallet details.

Contact m98vip support via live chat if your withdrawal is rejected without a clear reason.

m98vip does not charge any withdrawal processing fees on our end. You receive the full amount you request with no deductions from m98vip. However, your bank or e-wallet provider may apply their own transfer fees in accordance with their respective terms of service — these are third-party charges beyond m98vip's control. To avoid additional fees, using an e-wallet such as Touch 'n Go or GrabPay for withdrawals is often a more cost-effective option compared to a standard bank transfer.

No. m98vip only allows withdrawals to a bank account or e-wallet that under the same player's name with the name on your m98vip account. This is a strict security and anti-money laundering measure. Withdrawals to third-party accounts — even immediate family members — are strictly not permitted. Make sure you only register withdrawal methods that are in your own name when setting up payment details in your m98vip account.

In most cases, withdrawal requests that have been submitted cannot be reversed once it has begun processing. This is to protect the security of your financial transactions. However, if your request is still showing a "Pending" status and has not yet been processed, you may be able to cancel it via the withdrawal history page in your account. If you notice an error in your withdrawal request (such as an incorrect amount or destination account), contact m98vip support via live chat immediately before the request is fully processed.

The rollover requirement (or wagering requirement) is the total amount you need to wager before a bonus or bonus winnings can be withdrawn. For example: if you receive an RM100 bonus with a 10x rollover requirement, you need to place bets totalling RM1,000 before any winnings can be withdrawn. Note that not all games contribute equally toward the rollover requirement — slots typically contribute 100%, while Sports Betting or certain other games may contribute at a different percentage. Check the specific bonus terms page for accurate details.

m98vip's weekly cashback is calculated based on net losses within a week (typically Monday to Sunday). The cashback percentage depends on your membership tier. Cashback is automatically credited to your account at the start of the following week with no manual application required. The minimum net loss qualifying for cashback is RM100 in a week. Cashback received typically carries no rollover requirement or a very low one — check the promotions page for the latest terms.

Yes, most bonuses at m98vip have a validity period that has been set — typically between 7 and 30 days depending on the bonus type. Once the validity period expires, any unused bonus or unfulfilled rollover requirements will automatically lapse and be removed from the account. The expiry date for each active bonus can be viewed in the "My Bonuses" section of your m98vip account. We recommend checking and using your available bonuses before they expire so you don't miss out on any eligible offers.

The m98vip referral program lets you earn bonuses when your friends sign up using your referral code and make their first deposit. To get your referral code, log in to your m98vip account and go to the "Refer a Friend" section in the menu. Share the code with your friends. Once a friend signs up using your code and successfully completes their first deposit, the referral bonus will be automatically credited to your account. There is no limit on how many friends you can refer, but each referred friend can only be used once for referral bonus purposes.

The m98vip VIP programme offers a range of exclusive benefits that grow with your membership tier. Your VIP tier is determined by your total wagering amount over a set period. General benefits for VIP players include:

• Higher daily withdrawal limits in RM
• Higher cashback percentage
• A dedicated personal account manager available for direct contact
• Exclusive bonuses and offers not available to regular members
• Priority withdrawal processing
• Birthday rewards and special offers for select occasions

Check the VIP page in your account for details on your current tier and the requirements to advance.

If a bonus you are entitled to has not been automatically credited, try the following steps: First, check the "My Bonuses" section in your m98vip account, as some bonuses may be showing a "Pending Verification" status. Second, verify that you have met all the eligibility requirements for the bonus, such as the minimum deposit amount, qualifying game categories, and an active promotional period. Third, if you still have not received the bonus after 24 hours from when you should have, contact m98vip support via live chat with the relevant promotion details and we will look into it for you.

m98vip's Live Casino connects you directly to real gaming tables operated by professional dealers, streamed via high-definition cameras. You can watch all the action in real time and interact through the live chat function. To play, log in to your m98vip account and go to the Live Casino, select your game (Baccarat, Blackjack, Roulette, or others), choose a table that suits your RM betting limits, and place your bets using your account balance. Live Casino operates 24 hours a day, 7 days a week and can be played on your phone or computer with no app download required.

m98vip offers a wide range of Sports Betting options across various leagues and tournaments. For football, you can bet on the Malaysia Super League, Malaysia Premier League, EPL, La Liga, Bundesliga, and many more. Available bet types include:

• 1X2 (win/draw/loss)
• Asian Handicap
• Over/Under (total goals)
• Correct Score
• Both Teams to Score
• First Goalscorer
• Live in-play betting during matches with real-time odds

Beyond football, markets for badminton, cricket, tennis and e-sports betting are also available.

The Cash Out feature lets you settle a Sports Betting wager before the match ends — whether to lock in a win or cut your losses depending on how the game is unfolding. When Cash Out is available for your bet, a "Cash Out" button will appear in your active bet slip along with the RM amount you would receive if Cash Out is activated at that moment. The Cash Out value fluctuates based on current odds and remaining match time. Cash Out is available for both pre-match and live (in-play) bets. Not all markets or matches support Cash Out — check before placing your bet if this feature is important to you.

Yes. All slot games and casino games at m98vip use a Random Number Generator (RNG) that have been independently verified and audited by accredited third parties. This ensures that every slot spin, every blackjack hand, and every roulette spin is completely random and cannot be manipulated by any party. All game providers partnered with m98vip — such as Pragmatic Play, Spadegaming, and Habanero — hold internationally recognised RNG certifications. The RTP (Return to Player) for each game can be found in that game's information section.

The m98vip platform is fully optimised for use on mobile web browser without needing to download any additional app. You can access all games, make deposits and withdrawals in MYR, and use all account features directly from Safari (iOS) or Chrome (Android) on your phone. For quicker access, you can save m98vip.world as a shortcut icon on your home screen — it works just like an app, requires no extra storage space, and always runs the latest version of the platform.

Some slot games at m98vip offer demo mode or free play which lets you get familiar with the game mechanics before wagering real money in RM. Demo mode uses free credits that hold no real monetary value — winnings from demo mode cannot be withdrawn. Not all games support demo mode — Live Casino games and Sports Betting, for example, do not offer a demo mode as they involve real matches and live dealers. Look for the "Demo" or "Try for Free" button on the relevant game page.

Yes. m98vip provides live streaming for selected sports matches through the Live Match. This allows you to watch matches while placing live bets in real time, all from a single screen. Streaming is available for selected Malaysian Super League football matches, BWF badminton, cricket, and several other sporting events subject to broadcasting rights availability. To access live streaming, you need an active m98vip account with a minimum balance or an active bet on the relevant match.

To activate 2FA, log in to your m98vip account and go to Account Settings > Security. Look for the "Two-Factor Authentication" option and click "Enable". You will be prompted to verify your Malaysian phone number via OTP. Once activated, every login from a new device or unrecognised location will require an additional verification code sent to your phone. We strongly recommend all m98vip players enable 2FA — it is the most effective way to protect your account from unauthorised access.

Take immediate action if you suspect your account has been compromised:

1. Change your password immediately via the "Forgot Password?" option if you are still able to log in, or through the secure reset option.
2. Contact m98vip support via live chat immediately to report the issue — our team can temporarily freeze your account to prevent further losses.
3. Review your login history and account activity to identify any transactions or activity you don't recognise.
4. Change email password as it may have been compromised as well.

m98vip takes all reports of unauthorized account access seriously and will take appropriate action accordingly.

m98vip will never requesting any of the following information via email, SMS, WhatsApp or phone call:

• Your account password or security PIN
• Full credit card numbers or sensitive financial information
• OTP or verification code

If you receive any communication claiming to be from m98vip that asks for the above information, it is a phishing attempt. Do not click any links in that message. Report it to us at support@m98vip.world and change your password immediately. Always access m98vip only through the official URL: m98vip.world.

Yes. In the Account Settings > Security > Active Sessions, you can view a list of all devices and locations currently logged in to your m98vip account. The information displayed includes device type, approximate location, and last login time. If you spot a session you do not recognise, click "Log Out of All Devices" to end all active sessions immediately, then change your password right away and enable 2FA for added protection.

A 6-digit security PIN is used to verify withdrawal requests on m98vip. If you've forgotten your PIN, go to Account Settings > Security > Change PIN. You will be asked to verify your identity via an OTP sent to your registered Malaysian mobile number. Once verified, you can set a new PIN. Make sure your new PIN is a 6-digit combination that's easy for you to remember but hard for others to guess — avoid using your date of birth or sequential numbers like 123456. If you're unable to complete this process on your own, contact m98vip support for assistance.

m98vip collects and processes your personal information only for the purposes set out in Privacy Policy us — including account verification, processing financial transactions in MYR, customer support and compliance with legal requirements. We do not sell or share your personal information with third parties for marketing purposes without your consent. All data is stored securely using encryption and strict access controls. You have the right to request a copy of the data we hold about you, or to request its deletion in accordance with applicable data protection laws.

To activate self-exclusion, log in to your m98vip account and go to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period: 6 months, 1 year, 2 years, 3 years, or 5 years. Read and understand the applicable terms, then confirm your decision. Once activated, your account will be deactivated immediately and cannot be reversed during the selected period even if you request otherwise — this is for your own protection. Any remaining balance will be returned via your original payment method. Alternatively, you may contact m98vip support to assist with activating self-exclusion via live chat or email.

Some warning signs to watch out for include: chasing losses by depositing more MYR to recover money lost; playing longer or spending more than planned; hiding betting activity from family members or a partner; using money meant for essentials to bet; borrowing money to gamble; feeling restless or irritable when unable to play; or using betting as an escape from problems and stress. If you recognise yourself in any of the above, we encourage you to use the Responsible Gaming m98vip and get professional support.

No. m98vip is fully committed to does not send any promotional offers or marketing communications to players who are currently on a cooling-off period or have self-excluded. This is part of our commitment to responsible gambling — we will not disrupt your recovery period with offers that may tempt you to return to play sooner than you planned. You may still receive important communications related to account security, but absolutely no promotional communications will be sent during your active break period.

m98vip takes the protection of minors extremely seriously. If you believe a child or anyone under 18 in your care may have accessed or registered an account on m98vip, contact us immediately at support@m98vip.world or via live chat. We will take immediate action to investigate and close the account if it is confirmed to belong to a minor. As a preventive measure, we recommend using parental control software on shared devices and keeping e-wallet and banking passwords securely out of children's reach.

Helping someone who is struggling with a gambling problem requires patience and an empathetic approach. Here are some steps you can take: Have an open conversation with them in a calm, non-judgmental setting — express your concerns with compassion. Encourage them to use the responsible gambling tools available in their m98vip account, particularly the self-exclusion option. Help them find information on problem gambling counselling services available in Malaysia. Remember to look after your own mental health throughout the process. You can also reach out to m98vip support for guidance on how to help your loved one through this.